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Warranty & Guarantee:
There is NO warranty implied or stated due to the nature of the application. Rather than attempt to comply with the requirements of the Magnuson-Moss Act, IronMask Airflow Innovations has elected to not provide a written warranty.
What we CAN Guarantee:
We guarantee that our work itself is defect free insofar as we can ascertain through rigorous and repeated inspection and testing ("QC, Quality Control"). Your ultimate satisfaction with our work is our primary goal. In the event you have an issue or complication we would like the opportunity to attempt to help you. If we determine that our work is an issue, we will typically cover the expense of repair, limited to our product or work itself. All repair is done at our discretion, and only considered when our work is sent back to us for disassembly and inspection. No repair work on heads altered, rebuilt, or disassembled by anyone other than IronMask Airflow Innovations will be done at our expense.
What we CANNOT Guarantee:
We cannot guarantee horsepower numbers - dynos vary, casting potential can vary due to core shift, and ultimately we have no control over how our product is applied. IronMask Airflow Innovations is not liable for damages or injuries incurred from the use of our product, because we have no control over its installation, use, and/or suitability.
Furthermore, there are many characteristics of components that we CANNOT perform quality control (QC) on. Our machine work is subjected to stringent in house QC. The components utilized are also subjected to thorough dimensional QC checks. However, we CANNOT QC aspects for individual components such as, but not limited to: material grade and proper post machining treatment - heat, cold, or coatings. Unfortunately, the majority of component failures are caused by these type issues. Below are specific examples:
Unopened returns received within 15 days of receipt of purchase will be eligible for a full refund. Shipping costs are non-refundable. Custom orders, Custom work, and Custom modifications to existing customer parts are non-refundable. Returns after 15 days of receipt of purchase will incur 25% restocking fee that will be deducted from the refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Customer is responsible for shipping fees when returning an item, unless broken or defective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error. - Any item that is returned more than 15 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at IronMaskinnovations@yahoo.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Custom items (if applicable)
Custom parts and services or special orders are non refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged and not a custom part. If you need to exchange it for the same item, send us an email at IronMaskinnovations@yahoo.com and send your item to: IronMask Airflow Innovations, LLC. 14590 Hwy 395 Roanoke, LA 70581.
To return your product, you should mail your product to: IronMask Airflow Innovations, LLC. 14590 Hwy 395 Roanoke, LA 70581. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All received shipments need to be opened and visually inspected with 7 days. Any concerns after 7 days of delivery will not be the responsibility of IronMask Airflow Innovations, LLC.
A quick clarification & personal note to potential customers:
All of that simply means that if you inadvertently provide inaccurate information, or if a component fails due to manufacturer defect, etc. that it is simply out of our control, and consequently, we cannot be held liable for resultant complications and expenses incurred. All components are thoroughly inspected prior to use, and component failures are rare as we utilize only high end components. This commitment has earned us a reputation for providing the highest probability of both meeting performance goals, as well as long term longevity available to the public. In all applications, certain components are considered wear items, and must be inspected, tested, or replaced at the recommended intervals to greatly reduce the chances of component failure.
First and foremost we are consumers ourselves, and take great pride in the products and services we offer. Our reputation is dependant upon not only outperforming numerous other options, but more importantly upon consistently doing so with a quality product. As an educated consumer, you have undoubtedly weighed your options, and we thank you for taking the time to consider us. If you have any issues, questions, concerns, or problems, then please allow us the first opportunity to help you. Our goal is to earn your business and satisfaction.
Owner of IronMask Airflow Innovations